About Our Jewelry Materials, We carefully select materials and exclusively design unique styles of jewelry for you to make us proud. Below is a brief introduction to the materials we commonly use in our jewelry, for your reference:

1) 925 Sterling Silver:

92.5% Pure Silver: The majority of the alloy, giving it its precious metal status and inherent beauty. 7.5% Other Metals: Typically copper, which adds strength and durability to the silver.

This composition enhances the silver's durability while maintaining its lustrous appearance, making it ideal for jewelry. 

2) 925 Sterling Silver Plated with 18K Gold:

Refers to jewelry made from 925 sterling silver as the base material, which is then coated with a layer of 18K gold. Here's the composition breakdown:

Base Material: 925 Sterling sliver

Plating: 18K Gold Layer. This is a thin layer of gold, consisting of approximately 75% pure gold, with the remaining 25% typically other metals for added color and hardness.The combination provides the appearance of gold jewelry with the affordability and strength of sterling silver.

3) Natural Freshwater Pearls:

Sourced from freshwater mollusks, freshwater pearls are prized for their naturally irregular shapes and rich luster.Natural freshwater pearls carry an air of authenticity and individuality, making them a prized choice in luxury jewelry.

4) Natural Baroque Pearls:

Baroque pearls are pearls that have an irregular or non-symmetrical shape. Baroque pearls can exhibit a variety of shapes, including oval, elongated, and even whimsical forms. Each pearl is uniquely shaped, making them one-of-a-kind.Baroque pearls celebrate individuality and uniqueness, making them a popular choice for those looking for something distinct and artistic in their pearl jewelry collection.

5) Natural Gemstones:

Our natural gemstones include sapphires, emeralds, rubies, Tigereye, agate, and more, each a masterpiece of nature with unique colors and significance. Gemstones have healing properties or can enhance certain qualities in individuals

6) Cubic Zirconia (CZ):

CZ is a highly sparkling synthetic gemstone known for its durability and stunning appearance.It’s a versatile and attractive synthetic gemstone that provides an excellent alternative to natural diamonds, valued for its beauty, affordability, and durability.

1) Pearls

Storing:

Store pearls in a soft cloth or pouch to prevent scratching.Keep away from other jewelry to avoid damage.

Cleaning:

Wipe pearls with a soft, damp cloth after wearing to remove oils and dirt.Avoid harsh chemicals and ultrasonic cleaners.

Wearing:

Put on pearls after applying makeup, perfume, or hair products to prevent damage. Wear regularly, as natural oils from the skin help maintain luster.

 2) 925 Sterling Silver

Storing:

Store in a cool, dry place, preferably in an anti-tarnish cloth or pouch. Keep away from humidity and harsh chemicals. 

Cleaning:

Clean with a silver polishing cloth to remove tarnish.Use mild soap and water for deeper cleaning;  dry thoroughly.

Wearing:

Remove before swimming, showering, or exercising to prevent exposure to chemicals or sweat.

 3) Gemstone

Storing:

Store each gemstone separately, especially softer stones (like opals or pearls), to avoid scratches.

Use boxes lined with soft fabric.

Cleaning:

Clean with a soft, damp cloth; avoid using steam or ultrasonic cleaners unless specified safe.

Check specific care recommendations for each type of gemstone, as some may require special handling.

Wearing:

Be mindful of wearing gemstones during activities that could expose them to impact or harsh environments.

General Tips:

Regular Inspections: Periodically check for loose stones or clasps in your jewelry.Professional Cleaning: Consider professional cleaning and maintenance for valuable or intricate pieces.By following these care tips, you can keep your pearl, sterling silver, and gemstone jewelry looking stunning for years to come!

All orders are dispatched from our warehouse within 1 - 3 business days.  If the custom orders and handmand products, it's may take up to 5-7 business days.  Once your order is shipped, you will receive a shipping notification to your email address notifying you of your tracking details and projected delivery date.

Delivery time: Orders are usually delivered within 7-15 business days (excluding weekends).

The order will be shipped to the shipping address entered by the customer when placing the order. We cannot guarantee delivery times, but we will provide estimated times provided by Courier operators. As the Courier operator does not provide a guaranteed time of arrival, we cannot be held responsible for any shipment delays. Due to the many orders, combined with the special status of the global and destination, orders can take approximately 6 days to 6 weeks to arrive from the delivery partner. Please note that these are only estimates and your delivery times may vary. 

Attention:

As a gift, please order 5 days in advance + processing time + estimated delivery time to avoid parcel delays

Most local "last mile" delivery companies do not offer weekend service, so there may be delays on weekends.

We can actually ship worldwide. If you cannot place an order, please contact our online customer service in time. After we see your message, we will deal with it for you as soon as possible.

General Return/Exchange Process:

Submit a return request:

If your return request is approved and requires shipping, you will receive an email with shipping instructions. Gembea does not provide pre-paid shipping labels for returns, so you may return orders using the carrier of your choice.  We recommend using a trackable and insured shipping method to ensure the successful delivery of your return. Once the product is returned, you will receive a refund.

If it has been more than 15 business days since we received your return products and you still have not received your refund,  please contact us at service@gembeajewelry.com

If you cancel your order before it ships, a 5% restocking fee will be deducted from the total amount paid for any cancellations.  This fee is to cover the credit card processing fees charged by our payment processor, which are non-refundable.  Please ensure that you are ordering the correct product.  If you accidentally order the wrong item and your order has not shipped, please contact us via email to make changes to your order.  Do not place another order with the correct items.  Once the order is shipped and in transit to your destination, we do not accept cancellations.  In case of cancellation before shipping, a refund will be issued

Thank you for choosing us. We look forward to serving you and helping you find the perfect piece that embodies your style and elegance.

We work with good manufacturers to create handcrafted, responsibly sourced pieces that are made to last.   We’re confident in the quality of our product.

We’ll take care of your product if any damage to the material or the workmanship of the jewelry occurs. Just contact us and we'll work together to find a resolution.

Pearl, Gemstones, 925 sterling silver and plated with 18K gold are 30 days warranty.

ALL:

Gemstones: It's listed as unique in color and are not guaranteed to look exactly like the image.  These characteristics are what make your piece unique and should not be considered a defect.

Baroque and natural pearls: It's unique, each with its own unique look.  So an irregular shape is not considered a defect

925 sterling silver/plated with 18k gold: Tarnish or oxidation is normal for 925 sterling silver and 18K gold - a natural process that can affect its appearance over time. It can affect any gold or silver jewelry, including what we often think of as solid or pure gold

The good news is that removing tarnish from 925 sterling silver and 18k gold pieces is a breeze. (Please check FAQS "how should i take care for my jewelry?") 

Metal Integrity: We guarantee the structural integrity of our jewelry, covering any defects in the metalwork.

Clasp and Setting: Should there be any issues with the clasp or setting, we will repair or replace it within the warranty period.

However, please note that the warranty does not cover lost or broken items, scratches that come with normal wear and tear, improper use or storage of your product, or any modification to your product done by a third party outside of GEMBEA.

Contact Us: Reach out to our dedicated customer support team via email at service@gembeajewelry.com or through our website's contact form.

Provide Proof of Purchase: You will be required to furnish your proof of purchase (receipt or order confirmation) along with a detailed description of the issue.

Provide references: Kindly share any available visual documentation, such as images or videos, that depict the concerns related to the product's quality or performance.

Assessment: Our expert team will carefully evaluate your claim, and, if necessary, may request additional information or photographs to assess the defect accurately.

Resolution: If the issue is determined to be covered by our warranty, we will provide clear instructions on how to proceed with the repair or replacement within 2-3 days.